PARAGRAPH 1: DEFINITIONS IN THESE CONDITIONS HAVE THE FOLLOWING MEANING

Antwerp Urban Projects (AUP bv) : (referred from here on as ‘Bites and Walks, ‘We’, ‘Our’ or ‘Us’) is the organizer of the food tours, registered at Verschansingstraat 54 under VAT number: 0861314270 in Antwerp

Guide: the person conducting the tours on behalf of Bites and Walks;

Participant: the natural person or legal person who enters into an agreement with Bites and Walks and participates in the Food Tour;

Food Tour: specialized guided walking or cycling tour(s) through the city of Antwerp including or excluding food and drinks

Ticket: the (electronic or non-electronic) proof giving entitlement to enter the guided tour;

Restaurant, Cafe’s and Street vendors: parties participating in the guided tour that deliver dishes and (alcoholic and non-alcoholic) drinks as part of the Food Tour;

Conditions: the present General Terms and Conditions;

PARAGRAPH 2: APPLICABILITY AND MODIFICATION OF THESE CONDITIONS

These Terms and Conditions apply to all offers and agreements between Bites and Walks and Participants, regardless of the way in which they are concluded, unless explicitly stated otherwise by Bites and Walks.

By making a payment, the Participant confirms to agree with our Terms and Conditions. Should a Participant book for a group it is his / her responsibility to pass on these General Terms and Conditions to the rest of the group.

The contents of these Terms and Conditions can only be deviated from by means of a written agreement between Bites and Walks and Participant.

Bites and Walks can change these Terms and Conditions at any time. The amended Terms and Conditions apply from the date of entry into force to the existing and future agreement, even if these have been concluded prior to the amendment of the Terms and Conditions. In the event of a change to the Terms and Conditions which results in the Bites and Walks delivering a substantially different performance than agreed upon, the Participant is entitled to terminate the agreement within four (4) weeks after the relevant change takes effect.

PARAGRAPH 3: FOOD TOURS

Bites and Walks reserves the right to adjust the content and route of the Food Tour along the way. Adjustments will always be in line with the ideology of Bites and Walks and its original food tour.

Bites and Walks has the right to move the Food Tour (in terms of time and / or date) or to cancel it. Although In such a case Bites and Walks will try to notify the Participant of this as soon as possible, it can however not guarantee that the Participant will be informed before the start of the Food Tour.

Bites and Walks will try to offer a comparable alternative in such cases; if the offered alternative is not satisfactory or it is not possible for the Participant to participate on a different date or time, then the Participant is entitled to full refund of the purchase price of the Ticket.

Bites and Walks is not responsible for any other types of incurred costs such as a hotel stay or travel costs.

The Participant must be able to show his / her Ticket at the request of Bites and Walks Guide, however it doesn’t need to be a printed version (digital proof is enough). Bites and Walks also has the right to request personal identification if in doubt.

The Participant must inform himself / herself of the instructions given by or on behalf of the Bites and Walks regarding the Food Tour (for example: starting time, meeting point, duration of the experience).

Bites and Walks has no obligation to further inform the Participant.

The Participant must behave as an orderly visitor to the Food Tour and adhere to the indications referred to in paragraph 3 of this article as well as the general terms and conditions of the Restaurants, Cafe’s and Street Vendors participating in the Food Tour.

Our booking does not form include a section allowing for entering information about allergies and food restrictions of customers booking a Tour. Participants must remember to mention allergies or dietary restrictions of all people they are booking for directly via mail or a call to Bites & Walks. Bites and Walks are only able to cater for food allergies and certain dietary restrictions but not always for food preferences. If participants don’t mention allergies or restrictions when making a booking but learn about them later they can update us via email up to 48h before the start of the tour. Bites and Walks will not be able to change the menu upon receiving information about food requirements only in the beginning of the tour.

Bites and Walks makes every reasonable effort to organize / guide the Food Tour in an orderly and safe way, but can in no way be held responsible for unforeseen damage during the Food Tour.

Bites and walks has the right to organize a tour with several participants unless you explicitly request a private tour, for which an extra amount will be charged. A tour with several participants should/will not compromise on quality.

PARAGRAPH 4: FOOD TOURS SAFETY

The Participant, on behalf of him/herself and/or any person or entity acting through or on behalf of Participant, fully comprehends and accepts all of the risks associated with his/her participation in the Tours including exposure to extreme weather conditions, food sickness, injuries (e.g. those arising out of self-inflicted accidents or mishaps, other participants, automobiles, pedestrians and the like).

If the guide responsible for the Tour shall consider the participant to be unreliable or otherwise inapt for the Tour (drunk, aggressive, behaving in a way of making continuation of the tour difficult or impossible etc), s/he may refuse to accept the participant on the tour, or ask the participant to leave the tour. The refusal for safety reasons is not grounds for a refund.

PARAGRAPH 5: PUNCTUALITY

The Participants are required to be punctual for the tour. In case of problems with locating the starting point or any other reason for running late, the participants should contact us via phone at +32 491 19 43 92 or as via email: nina@bitesandwalks.be

In case of running late and lack of contact, the tour guide shall consider the situation a ‘no show’ and the reservation will be cancelled. Please note running late or a ‘no-show’ is not grounds for a refund.

PARAGRAPH 6: ESTABLISHMENT AGREEMENT

Without prejudice to the provisions of paragraph 3 of this article, the agreement is concluded at the moment that the Participant pays for a Ticket to participate in Bites and Walks tour.

Participant can not derive any rights from an acknowledgment of receipt (automatically sent or not).

The agreement is concluded at all times under the resolutive condition that Bites and Walks does not accept the Participant's order. If an order is not accepted, Bites and Walks will inform the Participant of this within five (5) working days after receipt of the order. If an amount for the Food Tour has already been transferred by the Participant, this amount will be returned.

Bites and Walks is entitled, if necessary without stating reasons, to refuse an order, or to attach additional conditions to the conclusion of the agreement.

PARAGRAPH 7: DATA & PRIVACY

Participant is obliged to provide correct details when entering into the agreement (email address, telephone number, dietary restrictions, etc.). Changes and / or inaccuracies of this data must be reported to Bites and Walks in time.

Execution of the agreement and all communications and notifications relating to the agreement take place via the email address provided by the Participant.

Bites and Walks processes personal data of the Participant when closing and executing the agreement.

The database referred to in paragraph 3 shall be used for administrative and commercial purposes. All use of the data provided by the Participant is in accordance with the applicable laws and regulations.

The Participant agrees that he or she can be photographed and / or filmed during the Food Tour and that this material can be used for promotional and social media purposes. If participant does not wish his or her photos to be used by Hun Bites and Walks, the participant is requested to send a written notice about it to: nina@bitesandwalks.be.

PARAGRAPH 8: BOOKING PROCEDURE & PAYMENT

The Participant can book a Food Tour with Bites and Walks up to 6 months in advance through the website Bites and Walks, via email nina@bitesandwalks.be or via a third party such as another booking platform. Bookings can be made up to 48 hours before the start time of the tour.

Payments for Bites and Walks tours must be made in advance using options available on the website or online. The payment methods offered can vary, depending on the manner in which the agreement is concluded. Any additional costs associated with a particular payment method are paid by the Participant of the Food Tour.

All prices shown online are in euros, including VAT. Private requests, offers made for larger groups such as teambuildings will have different prices and are excluded VAT. Bites and Walks reserves the right to change the prices of the Food Tour (s) at any time.

If the Participant does not pay a due amount (in time), Bites and Walks is entitled to not allow the Participant to participate in the Food Tour and cancel the agreement on a last minute base.

Complaints regarding invoices must be sent to Bites and Walks no later than within eight (8) days after receipt of the invoice to: nina@bitesandwalks.be

The Participant will provide the following information: full names of all the participants, nationality, phone number, e-mail address, name of accommodation in the Netherlands, dietary restrictions of all participants of the group they are booking for.

After providing the required information described above, the Participant will be directed to the payment page. Payments need to be done at the moment of booking by credit card, PayPal, bank transfer, or any other electronic method of payment at the time available.

As soon as payment is proceeded, the Participant will receive an automated booking confirmation by e-mail. This booking confirmation provides information, such as: name of the tour booked, date and starting time of the tour, the meeting point of the start of the tour and more.

The meeting point for our tours depends on the type of tour and is agreed and described in email correspondence. An email with the address and directions is sent to the provided email address at the time of booking.

The Participant is required to provide a proof of booking if requested by the Bites and Walks guide.

PARAGRAPH 9: TICKETS

Tickets will be sent by e-mail to the e-mail address specified by the Participant, unless explicitly stated otherwise. Participant must have a proof of the purchased ticket either in an electronic or paper version.

The Participant is obliged to check upon receipt whether the Ticket complies with the agreement and the information stated thereon is correct. If this is not the case, the Participant must inform Bites and Walks of this as soon as possible and in any case within 24 hours after the dispatch, by e-mail.

Tickets lose their validity on expiry of the date of validity indicated thereon or the date of the booked Food Tour. The amount of the tickets with the expiry date will not be refunded.

Tickets may not be resold or used in any way for commercial purposes without the prior written permission of Bites and Walks. If this proves to be the case, Bites and Walks is entitled to refuse participation in the Food Tour.

Each Ticket can only be used once. Only the person who first submits the Ticket has access to the Food Tour to which the Ticket entitles.

PARAGRAPH 10: WEATHER & FORCE MAJEURE

Our tours are held regardless of the weather conditions. In any weather case - we ask the participants to wear adequate clothing and comfortable shoes. Bad weather conditions are not grounds for cancelling the tour unless they make it impossible to walk or if Bites and Walks determine that the weather conditions are threatening to the safety of the participants. If we decide to cancel the tour due to extreme weather conditions, we will issue a full refund for the tour to all the participants. No refund is available if you decide not to take the tour because of unfavourable weather conditions.

If on the side of Bites and Walks there is force majeure, Bites and Walks has the right to suspend the execution of the Food Tour as long as this situation continues or, at the option of Bites and Walks cancel the Food Tour. Force majeure is in case of failure of restaurants, cafe’s or street vendors, strikes, and any other situation in which Bites and Walks can not exercise decisive control.

In case of force majeure Bites and Walks is not obliged to compensate any costs or damage to the Participant. This concerns costs other than the costs of the Bites and Walks tickets, such as a hotel stay or travel costs.

PARAGRAPH 11: CANCELLATIONS & RESCHEDULE

When cancelling a booking with a short notice (2 weeks in advance) you will be able to pick a new date. Please be aware that this is not Bites and Walks responsibility, if the agenda is full booked you will loose your booking and there will be no refund. The new booking date must take place within 6months, counting from the day the booking has been made/confirmed (so this is not the tour date)

PARAGRAPH 12: OBLIGATIONS OF THE PARTICIPANT

The Participant acknowledges that s/he will participate in a walking tour and confirms that s/he is able to walk a reasonable distance (up to 7 km). If any other transportation is used during the tour (such as taxi, tram, bus, etc.), the participant agrees to cover the costs of it.

As Bites and Walks provides Walking Tours through public areas, the Participant should be aware of the local rules and regulations applicable for pedestrians.

The Participant is obliged to abide by all reasonable instructions of Bites and Walks.

The Participant is obliged to refrain from:

• Consuming alcoholic beverages, unless during schedules breaks on the Walking Tour;

• Consumption or transportation of drugs (whether recreational or other types of drugs);

• Displaying aggressive behavior, harassing, threatening or acting in any other improper way towards the Guide, the persons providing service during the Food Tour or other Participants of the Tour;

• In any way hindering Bites and Walks Guides from performing their obligations

PARAGRAPH 13: RESPONSIBILITY / LIABILITY

Participant joins the Food Tour at his / her own risk. Bites and Walks is not liable for any damage that occurs to the Participant when traveling to or from the Food Tour or attending it.

Bites and Walks shall assume no responsibility for accidents, damages or injuries occurred during the tour. In such case the Participant does not place any responsibility at the side of our company and shall abandon any claims on Bites and Walks.

Bites and Walks is not liable for the products and / or services delivered by the participating Restaurants, Cafe’s and street vendors, nor for incorrect information on the Bites and Walks website.

Bites and Walks is not responsible for any damage to (in) movable goods in the Restaurant, Cafe’s or vendors stalls due to a Participant during the Food Tour.

Furthermore, Bites and Walks is not liable for any damage or loss of personal property of the Participant during the Food Tour.

PARAGRAPH 14: APPLICABLE LAW AND COMPETENT COURT

Belgium law applies exclusively to the agreement and these Terms and Conditions.

Disputes about the agreement and / or these Terms and Conditions will only be submitted to a competent court in the district of Antwerp.

PARAGRAPH 15: COPYWRIGHT

All rights reserved. No part of the content (copy- video- photography) on this website, E Book, Newsletters or Social Media accounts may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law.
For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below.

COMPANY DETAILS

Questions about our terms and conditions should be sent to us at nina@bitesandwalks.be

Antwerp Urban Projects (AUP bv)
BTW (VAT) : BE 861 314 270

Nina Laviana
Bites & Walks
Verschansingstraat 54
2000 Antwerp
Belgium